Terms of service
These terms apply to every order placed on luchrisfurnitures.co.za. By placing an order, you agree to them. Nothing in these terms takes away your rights under the Consumer Protection Act (CPA) or the Electronic Communications and Transactions Act (ECTA).
1. Who we are
LuChris Furnitures is owned by Chrispen Mujeye, a sole proprietor trading in South Africa. We are not VAT registered, so no VAT is charged.
Address: 35 Koster Street, Booysens, Johannesburg
Phone / WhatsApp: 078 645 0396
Email: info@luchrisfurnitures.co.za
2. Orders
Every couch is handmade to order. Your order is accepted once we've received your payment and you've confirmed your order details in writing (see our Refund policy, section 1). If we can't fulfil an order, for example because a fabric is no longer available, we'll offer you an alternative or a full refund.
3. Prices and payment
All prices are in South African Rand (ZAR). Delivery is not included in the price. See our Shipping policy.
You can pay by card or instant EFT through Payfast, or by direct EFT / bank deposit. For bank deposits, production starts once your payment reflects in our account. If a price on the site is clearly wrong because of an error, we'll contact you before going ahead, and you can cancel for a full refund.
4. Product information
Our couches are handmade, so measurements can differ slightly from those shown. Photos are a guide: colours look different on different screens, and fabric batches vary slightly. Please ask for a fabric sample or visit the workshop if colour matters to you. Leg finish, cushion fill and other options are as described on each product page.
5. Lead times
Most couches take 2 to 4 weeks to build. Lead times are estimates, and we confirm yours when we confirm your order. If we're delayed, we'll tell you as soon as we know.
6. Delivery and collection
Delivery and collection are covered in our Shipping policy. You're responsible for making sure the couch fits through your doors, passages and stairwells. Please check the dimensions before ordering.
7. Cancellations, returns and warranty
Cancellations, defects, refunds and our 3-year warranty plus 1-year guarantee are covered in our Refund policy.
8. Your information
We only use your personal information to process and deliver your order and to contact you about it, in line with the Protection of Personal Information Act (POPIA). We don't sell your information. If you've agreed to receive marketing emails, you can unsubscribe at any time. See our Privacy policy for details.
9. Use of this website
All photos, text and designs on this site belong to LuChris Furnitures and may not be copied or used without our permission.
10. Liability
We are responsible for our couches as set out in these terms, our Refund policy and the CPA. To the extent the law allows, we are not liable for indirect losses, such as loss of income or damage caused by misuse of the product.
11. Changes to these terms
We may update these terms from time to time. The version on this page when you place your order is the one that applies to your order.
12. Law and disputes
These terms are governed by the laws of South Africa. If something goes wrong, please contact us first. If we can't resolve it, you can contact the Consumer Goods and Services Ombud (cgso.org.za, 0860 000 272) or the National Consumer Commission.